Refunds & Compensation
- Am I entitled to compensation?
- Are there other types of compensation available?
- Bicester Stations - Can I use my Bicester North to London Marylebone ticket to travel to and from Bicester Village station ?
- Can I claim compensation for short delays?
- Can I claim compensation if I paid for a First Class seat and there were none available?
- Can I claim compensation if the timetable changes?
- Can I claim for more than the price of the ticket?
- Can I receive compensation if I don't get a seat?
- How do I ask for compensation above the price of my ticket?
- How do I get my conpensation?
- How do I get my refund?
- How will I receive my compensation?
- How will I receive my refund?
- I bought a train ticket and my train has been cancelled or delayed and I can't make my journey anymore - can I get my money back?
- I have a season ticket and my train has been cancelled or delayed and I can't make my journey anymore - can I get my money back?
- I have a season ticket and my train is often late - can I get any money back?
- My train was delayed and I missed the last connection to my destination - there was no staff to help so I paid for a taxi to get me there - can I get my money back?
- My train was delayed or cancelled and I chose to travel on a delayed service or on a following service - can I get any money back?
- My train was on time but I was not happy with the on-board service. Can I get my money back?
- The timetable changed after I bought my ticket, can I choose not to travel and get a refund?
- What if I'm still not happy?
- What other remedies are there for a customer?
- When does the CRA apply?