Refunds & Compensation
- Am I entitled to compensation?
- Are there other types of compensation available?
- Can I claim compensation if I paid for a First Class seat and there were none available?
- Can I claim compensation if the timetable changes?
- Can I claim for more than the price of the ticket?
- Can I receive compensation if I don't get a seat?
- How do I ask for compensation above the price of my ticket?
- How do I get my compensation?
- How do I get my refund?
- How will I receive my refund?
- I have a season ticket and my train has been cancelled or delayed and I can't make my journey anymore - can I get my money back?
- My train was delayed and I missed the last connection to my destination - there was no staff to help so I paid for a taxi to get me there - can I get my money back?
- My train was on time but I was not happy with the on-board service. Can I get my money back?
- The timetable changed after I bought my ticket, can I choose not to travel and get a refund?
- What if I'm still not happy with the outcome of my claim / complaint?
- What other remedies are there for a customer?
- When does the CRA apply?