Can I claim compensation if I paid for a First Class seat and there were none available?

If you have paid for a First Class ticket and no First Class seats are available (or where a First Class carriage was advertised but not available), then you will be able to claim through the train company on which you were travelling for the difference in fare between your fare and a walk-up standard class fare for the same service.

Please note that occasionally a promotional or Advance First Class fare can be cheaper than the walk-up Standard Class fare and in these cases you may not be entitled to any money back.