How do I ask for compensation above the price of my ticket?

In exceptional circumstances we may, at our discretion, consider claims for other losses beyond the cost of your ticket. If you wish to ask us to consider making a discretionary payment, please contact our Customer Relations team via our Contact Us Form

Please note that this does not affect your statutory rights under the Consumer Rights Act (CRA).

Please note: You cannot recover compensation for the same loss twice. If you recover money under the no-fault industry refund processes, you cannot claim the same amount under the CRA. But you can still make a claim under the CRA for any loss not recovered through the industry refund process.