Chiltern Railways



  • If you are looking to apply for a refund or have a complaint to raise. For more information please visit the new refund information page. Customer Form
  • Have an urgent query that you need one of our team to answer? Head to our Facebook page and click on 'message'. Our customer relations team will be online between 6:00 - 22:00 7 days a week. Go to Facebook
  • We've made applying for Delay Repay Compensation easier. Click on the delay repay button below to go to the form. Delay Repay Form
  • To see answers to the most asked questions we receive, click the link below. Frequently Asked Questions
  • For real time information regarding our services follow us on Twitter, follow the link below to go to our page. Go to Twitter
  • For other ways to contact us and to see our FAQ section, please follow the link below. Customer Services
  • Information about refunds for all ticket types. Refund Info
  • If you have lost an item at one of our stations or services please follow the link below. Lost Property Form
  • Want an answer on the go? You can message one of our team on WhatsApp. Our team will be online between 06:00 and 22:00 7 days a week. Save our dedicated number 020 3856 2007 in to your WhatsApp contacts to get started.