Chiltern Railways

If you are looking to apply for a refund or have a complaint to raise. For more information please visit the new refund information page. Customer Form

Have an urgent query that you need one of our team to answer? Head to our Facebook page and click on 'message'. Our customer relations team will be online between 6:00 - 22:00 7 days a week. Go to Facebook

We've made applying for Delay Repay Compensation easier. Click on the delay repay button below to go to the form. Delay Repay Form

To see answers to the most asked questions we receive, click the link below. Frequently Asked Questions

For real time information regarding our services follow us on Twitter, follow the link below to go to our page. Go to Twitter

For other ways to contact us and to see our FAQ section, please follow the link below. Customer Services

Information about refunds for all ticket types. Refund Info

If you have lost an item at one of our stations or services please follow the link below. Lost Property Form

Want an answer on the go? You can message one of our team on WhatsApp. Our team will be online between 06:00 and 22:00 7 days a week. Save our dedicated number 020 3856 2007 in to your WhatsApp contacts to get started.