I bought a train ticket and my train has been cancelled or delayed and I can't make my journey anymore - can I get my money back?

Yes - if you have purchased a ticket and your train is cancelled or delayed, and you choose not to travel, you may return the unused ticket to the original retailer from which the ticket was purchased and you will be given a full refund with no administration fee being charged. This applies to all tickets including those that are usually non-refundable.

You must write to the original retailer or Train Company (from whom the ticket was purchased) to notify them of your claim within 28 days of the date that you intended to travel. If your ticket(s) to travel were printed on paper or card, the original ticket(s) will be required by the retailer.

If you purchased your tickets from the Chiltern Railways web site or App, the quickest way to get a refund is to log into “My account” check that the ticket you require is valid for a refund and click the refund button next to it.

If you have purchased an Advance ticket that is refundable due to cancellation and are seeking a refund please contact 03456 005 165.