My train has been delayed, what are my options?

Planned disruption
If you arrive at a Chiltern Railway station and the train you planned to travel on has been amended due to engineering work or other planned events, you may choose to travel on the previous or next train. 

Unplanned disruption
When things go wrong and services are delayed we work hard to ensure that our customers are able to make their journey as quickly as possible, however If your train is delayed by more than 15 minutes you may be entitled to compensation. You will need to make a claim within 28 days of the journey.

Please go to https://www.chilternrailways.co.uk/compensation for more detail. Or see our Passenger Charter