My train has been delayed, what are my options?

Planned disruption
If you arrive at a Chiltern Railway station and the train you planned to travel on has been delayed or cancelled due to engineering work you may choose to travel on a later or earlier train

Unplanned disruption
When things go wrong and services are delayed we work hard to ensure that our customers are able to make their journey as quickly as possible, however If your train is delayed by more than 30 minutes you may be entitled to compensation.

Please go to https://www.chilternrailways.co.uk/compensation for more detail

Compensation
If you are delayed by 15 minutes or more on a Chiltern Railways journey, you can claim compensation. You must make your claim within 28 days of the journey. Please go to https://www.chilternrailways.co.uk/compensation for more detail. Or see our Passenger Charter