I have a complaint about noise disturbance caused by your trains / depots.

We're taking steps to reduce local impacts: 

• At Stourbridge depot, we are installing an electrical supply so trains can be powered down overnight rather than running with their engines on as key tasks like cleaning and maintenance are carried out.
• All (Class 68) locomotives in the new fleet will be fitted with automatic stop-start technology, reducing engine use while stationary, especially at terminus stations like Marylebone.
• We’re introducing noise and vibration modifications to the (Class 68) locomotives engines to further reduce the impact on lineside communities.
• Our drivers are being trained to minimise unnecessary idling and engine vibrations during layovers.

We will continue to engage with residents, local authorities, and stakeholders at stations like Marylebone, Aylesbury, and Birmingham to listen to concerns and provide regular updates on how these improvements will make a real difference. 

In the medium term, we are working with the Government on a business case for full decarbonisation, by introducing battery-electric trains and network electrification, building on our successful transition to HVO fuel.

If you wish to report a disturbance, you can do so via our Noise Hotline: noise.hotline@chilternrailways.co.uk