The train did not stop at my station, what can I do?

We are sorry if the train did not stop at the station you were travelling to.  If you believe you may have boarded the wrong train, please exit at the next station in order to await the next train back to your destination. 

If the train was intended to stop and has not, please also exit at the next available station in order to return to your destination. In this scenario, you may be entitled to Delay Repay if this has caused you a delay of 15 minutes or more. You can make a claim by visiting our dedicated Delay Repay page.