The train is too busy to board, what can I do?

We are very sorry you have been unable to board a busy train. 

All of our train lengths are planned using historical data to meet capacity with demand. We understand however that on occasions, services may become busier than expected due to disruption on the network, disruption on other train operators services, resulting in more passengers travelling on our trains or due to local events. 

Should you find yourself unable to board, your ticket will be accepted on the next available service at no additional cost.