What do I do if I have lost an item?

Items are stored in our Lost Property Office at London Marylebone for 3 months from the date they were received. 

Every week, we receive over 800 items of lost property left on our trains or stations. We will always do our best to contact the owner of an item, where they can be identified. All lost property that we find makes its way to our lost property office in London Marylebone station.

You can report a lost item by using our online form: https://notlostenquiry.com/chiltern-railways/ 

You can also report it in writing using a Lost Property form available at any Chiltern Railways ticket office, and returning it to a member of Chiltern Railways Staff; or by post to Chiltern Railways Lost Property, Marylebone Station, London NW1 6JJ.

Lost Property Office Operating Hours: Monday to Friday 12.00 to 20.00 hours.

You should allow up to three weeks for processing lost items because lost property has to make its way from where it was found to our office in London Marylebone.

If you have made an enquiry about lost property and you do not hear back from us in that period, you should assume that unfortunately the item has not been found.

A collection fee is levied to cover administration costs, which you will be made aware of when items are matched.

Items of cash are subject to an administration charge. Excess fees may also apply if you fail to collect your item on the agreed date. These fees are payable on collection at London Marylebone.

If a Credit or Debit card is handed into our lost property department, we have an obligation to protect a customer's details.

All cards will be destroyed within 24 hours of receipt. Customers who have misplaced or lost their card, should contact their bank at the first opportunity and report the relevant card(s) missing.