How do I report problems with the WiFi?

Our WiFi is proving to be very reliable, however, there are still some faults that Icomera, the company that provides and maintains the system can’t see remotely. Consequently, they rely on our customers and staff reporting problems directly to them.

Onboard our trains : please report all WiFi defects onboard our trains as soon as possible directly to Icomera on 020 8028 0375, or they can be emailed at chiltern.support@icomera.com . Many defects can be remotely rectified once reported, so the sooner you let us know, the sooner you can enjoy continue to enjoy the facility.

At our stations : If you do have any problems at a Chiltern station, WifiSpark have a helpdesk that passengers and staff can report connectivity problems to open 24 hours a day every day. Either call 0344 848 9555 or email: support@wifispark.com.